Frequently asked questions
What types of jewellery does GemBox offer?
GemBox offers a diverse range of jewellery, including rings, necklaces,
earrings, bracelets, and more. We design, source and craft any piece of
jewellery.
Is GemBox jewellery made with genuine materials?
Yes, GemBox is committed to using genuine and high-quality materials in
crafting our jewellery. Each piece is carefully crafted to meet our
quality standards.
Does GemBox offer custom jewellery designs?
Absolutely! GemBox provides customization options for those looking to create a unique piece. Whether it's a personalized engraving or a custom design,
we can bring your vision to life.
Where is GemBox located, and can I visit the store in person?
GemBox does not have a physical store. We welcome customers to visit our online store.
Does GemBox offer online shopping?
Yes, GemBox provides the convenience of online shopping through our website https://gembox.store/ . You can browse our shop, place orders, and have jewellery delivered to your doorstep.
How does sizing work for GemBox rings?
GemBox will provide a ring size guide to help you find the perfect fit.
Are GemBox products ethically sourced?
Absolutely. GemBox is committed to ethical sourcing of gemstones and materials. We prioritize responsible and sustainable practices to ensure the integrity of our products.
What is GemBox's return policy?
GemBox has a customer-friendly return policy. If you're not satisfied with your purchase, you can return it within 7 days for a refund or exchange. Please refer to our detailed return policy on our website.
How can I stay updated on GemBox's new arrivals and promotions?
To stay informed about GemBox's latest offerings and promotions, subscribe to our newsletter and follow us on social media platforms.
What payment methods does GemBox accept?
GemBox accepts various payment methods, including credit/debit cards, online payment gateways, and other secure options. You can find the complete list during the checkout process.
Can I purchase a gift card from GemBox?
Yes, GemBox offers gift cards, allowing your loved ones to choose their favorite piece from our collections. Gift cards are available for purchase in-store and online.
Does GemBox offer international shipping?
Yes, GemBox provides international shipping. Shipping costs and delivery times may vary based on the destination.
Is there a warranty on GemBox jewellery?
GemBox provides a warranty for manufacturing defects. Please review our warranty policy on the website for detailed information.
Can I contact GemBox customer service for assistance?
Absolutely! If you have any questions or need assistance, you can contact GemBox customer service through our website's "Contact Us" page or by emailing wikus@gembox.store.
Can I track my online order with GemBox?
Yes, once your order is shipped, you will receive a tracking number via email to monitor the status and delivery of your purchase.